Frequently Asked Questions - Your Go-to Guide for Answers - FAQs

When will my order arrive?

We generally deliver all orders in 5-21 working days, even though most of our deliverables arrive with 7 - 12 working days. This is because there might be occasional delay due to customs clearance processes, which are totally out of our control.

How can I track my order?

When your order is shipped, we will immediately send you an email containing a tracking
number. Using this number, you will be able to know where is your item and when it is going to arrive to you.

In case you did not receive this email, please email us at info@thegoofydog.com.

Will I have to pay any duties and taxes on top of my order?

At 'TheGoofyDog', VAT (Value Added Tax) is included in the product prices displayed on our website. However, please note that additional charges such as custom duties, import taxes, and other fees may apply depending on the destination country.

As we do not have control over these charges, we cannot predict their exact amount or whether they will be applicable to your order. Therefore, we recommend contacting your local customs office or tax authority for further information and clarification on any potential charges that may apply to your order.

What if the item I received is damaged or faulty?

We always work hard to ensure that all items are of the highest quality and guarantee to our customers a great brand experience. However, if you have a
concern with a faulty or damaged item, please email us at info@thegoofydog.com, so we can urgently review the matter and find the best solution for you.

Does thegoofydog.com deliver worldwide?

Currently, we deliver to most of Europe, US, Australia & Canada.
We have collaborated with variety of shipping companies to guarantee reaching our customers easily.

How much does delivery cost?

We delivery your items for free.

What payment methods does thegoofydog.com accepts?

Currently we accept Credit Cards, Twint, Apple Pay, Google pay and PayPal payments.
If you would like to use a different payment method, our team will assist your request!

Please contact us directly at info@thegoofydog.com to arrange the payment.

Is it safe to purchase online from thegoofydog.com Store?

Absolutely! thegoofydog.com uses variety of security methods to ensure a safe payment for our customers. In addition, our privacy policy indicates that we do not store any credit card details nor do we share your personal information with any third party.

However, if you are still concerned with placing your order, please contact info@thegoofydog.com
and we will contact you regarding an alternative method to place your order!

How can I contact you?

Email us at info@thegoofydog.com