Shipping and Delivery

We are pleased to offer free shipping worldwide to our valued customers.

2. Processing Time

Please note that we require 1-2 business days to process your order. Once your order is processed and shipped, you will receive a confirmation email with tracking information, if applicable.

3. Estimated Delivery Time

Orders eligible for free shipping to the worldwide and typically arrive within 5 to 21 days after your order is processed. Please keep in mind that these delivery timeframes are estimates and may vary based on several factors, including product availability, shipping destination, customs clearance, and unforeseen circumstances.

4. Shipping Methods

We employ trusted shipping carriers and methods to ensure the safe and timely delivery of your orders. The specific carrier and shipping method may vary depending on your location and the items in your order.

5. Shipping Addresses

To avoid delivery issues, please ensure that you provide accurate and complete shipping information, including your full name, shipping address, and contact details. We cannot be held responsible for shipping delays or delivery problems resulting from incorrect or incomplete addresses.

6. Tracking Your Order

If your order includes tracking information, you will receive instructions on how to track your shipment in the confirmation email. Please note that not all orders may come with tracking information.

7. International Shipping & Product Sourcing Information

We proudly offer free worldwide shipping. It's important to note that to provide you with a diverse and unique selection, we source our products from international suppliers. For orders shipped to destinations outside of Europe, the USA, Canada, and Australia, delivery times may vary. Please contact our customer support team for detailed information regarding international shipping estimates and product sourcing.

8. Shipping Delays

While we strive for prompt delivery, we are not liable for shipping delays caused by factors beyond our control. Such factors may include customs inspections, natural disasters, transportation disruptions, or unforeseen events.

9. Lost or Stolen Packages

In the unlikely event that your package is lost or stolen during transit, please get in touch with us immediately. We will collaborate with the shipping carrier to investigate the matter and determine an appropriate course of action.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, the delivery of your order, or any other matter, please feel free to contact us at info@thegoofydog.com. We are here to assist you promptly.